Salon Etiquette

  • Do toilet your pet prior to arriving to appointments.
  • Do arrive on time for your appointment.  Arriving late may result in your appointment being rescheduled & incurring missed appointment fees.
  • Do notify us if your dog has had previous behavioural issues while being groomed.
  • Do be available to pick up your pet when called, or at your designated pick-up time.
  • Do not come for your pet prior to being called or prior to your designated pick-up time.  Your presence will result in your dog wanting to be with you which, in turn, results in a challenging and often unsafe situation for both dog & stylist.
  • Don’t worry about telling us if you don’t like something or prefer something different- it’s part of how we learn and enables us to give you what you want on future visits.
  • Do relax, your pet is in good hands.

We thank you in advance for understanding our professional protocols.  Your patience and co-operation ensures our ability to provide you and your pets with our high standards of professionalism and customer service.

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